If you are dissatisfied with a purchase, please contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection.
Returns must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to a 15% restocking fee. Oudella inspects all returns and reserves the right to deny credits for products that are damaged, worn, or unsellable. Your sole duty is the freight cost and, if necessary, the stocking fee, providing your return is complete with original packing, all paperwork, warranty cards, cables, and so on. Oudella reserves the right to approve product returns after 30 days from the invoice date. If the goods is accepted beyond this time period, it will be subject to a 15% restocking fee.
For all returns, shipping and handling fees are non-refundable.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
When you place an order for custom-cut, customer-built, or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers, and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts) your order is considered non-cancelable and any custom-cut, customer built or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.