Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across Canada, ensuring that we provide the very highest levels of responsiveness to you at all times.
All shipments are FOB shipping point. The shipping method is decided by the size and weight of each item. Items of varying size and weight may ship separately and by various means, even if bought together. The majority of small package products will be shipped by UPS. Items that are too large or too heavy will be delivered by truck. Someone must be present to accept truck delivery. A standard truck delivery is to a dock facility built to receive freight. For a fee, 24-hour notification, home deliveries, lift gate, or inside deliveries are offered.
Unless otherwise specified, freight and shipping fees will be charged for shipments to all standard ground service locations in the ten provinces via a carrier of our choosing. Other conditions apply to distant locations and export orders. Any additional fees incurred for supplementary services, such as the customer's carrier or special handling by the carrier, must be paid by the consignee. Backordered items from orders that qualify for prepaid shipping charges will be supplied prepaid. When the customer tenders the package to the carrier, title and risk of loss pass to the customer. If the goods is damaged in transportation, the sole option for the customer is to make a claim with the carrier.